Services Provided by the Child Support Enforcement Agency:

• Location of non-custodial parents for the purpose of enforcing or establishing a child support order
• Parentage establishment
• Establishment and modifications of child support orders
• Collection of child support payments
• Enforcement of child support orders and medical support orders
• Apply for Services:   Long form IV D application

Services NOT provided by the Child Support Enforcement Agency:

• Visitation issues
• Custody issues
• Legal representation of individuals

Office of Child Support Announces Child Support Customer Service Web Portal:

It’s Easy to Register

You will now be able to print off up to two years of payment history on your own. To register, all you need is your 10-digit case number, social security number, and the last 4-digits of your bank account number if you have direct deposit.  You will be prompted to create a user ID and Password. You will also need an email account, so that you can finish the registration process.  If you don’t have one, there will be a prompt for you to create one.  If you have the E-Disbursement Card, you will have to take a couple of more steps. Once you have created your user ID and Password, please keep this for continuous future use.  You may use the following link to register.

http://jfs.ohio.gov/Ocs/index.stm

How can I be an effective partner with my Child Support Enforcement Agency?

BE INVOLVED — Tell us when you move, get a new job or have any other major changes involving the children of this order: for example, graduation from high school, marriage, change of residence, etc. Complete and current information helps us serve you better.

BE IN TOUCH — You are the best source of information for your child support case. Many times your child support Case Manager needs your help to get information for your case. Staying in touch with us helps you.

BE INFORMED — Learn all you can about child support. Know your rights and responsibilities. Learn what this Agency can do for you and what our limitations are. Please review the information provided on the website. It is designed to provide you with the answers to the questions most often asked of your Case Manager. This is your best resource and is always available. If, after you have read the material, you still have questions, contact your individual Case Manager at the Agency.

BE PATIENT — The Ohio Revised Code requires an employer to forward a child support payment within seven (7) business days of the time that payment was deducted from the obligor’s pay. This Agency will not contact an employer to question the lack of payment unless that payment is more than seven business days late.

IRS — When income tax refunds, state or federal, have been attached to apply to child support in arrears, the processing time varies.

HOW DO I CONTACT MY CASE MANAGER? — Look in this site for the email location where you send new, updated information or ask questions of your Case Manager. Because of the number of calls and other tasks the Case Manager may not be able to answer the telephone when you call. Using the email connection will ensure a complete accurate transmission of your message. The Case Manager would then be better able to discuss the matter with you.

LEAVING A TELEPHONE MESSAGE WITH THE CASE MANAGER — When leaving a message you MUST include your name, case number or social security, a phone number where you can be reached, and a brief reason for the call.  If you are leaving a message regarding the lack of payment or delay of a payment, the worker may have to research the reason for the problem, and the return call to you may take a couple of days. If you are providing information, please speak slowly and distinctly by spelling any names that could be confusing, which could cause delays.

WE WILL ATTEMPT TO RETURN YOUR CALL IN A TIMELY MANNER BUT THERE ARE TIMES WHEN THIS MAY BE IMPOSSIBLE DUE TO A VARIETY OF REASONS.  PLEASE ALLOW 2 WORKING DAYS FOR A RETURN CALL.